Refund and Cancellation Policy

At Leaf & Root, we value our customers and aim to provide a seamless shopping experience. Please review our Refund and Cancellation Policy below.

1. Order Cancellation

• Orders can be canceled within 24 hours of placement by contacting us at info@leafndroot.com.
• Once an order is processed or shipped, it cannot be canceled.
• If a cancellation request is approved, a full refund will be issued to the original payment method.

2. Refund Policy

• We accept refund requests only for defective, damaged, or incorrect products.
• To request a refund, contact us at info@leafndroot.com within 7 days of receiving your order with supporting images and details.
• Refunds will be processed within 5-7 business days after approval.
• Shipping fees are non-refundable unless the return is due to our error.

3. Return Policy

• Due to the nature of our herbal oil products, we do not accept returns for opened or used items.
• Unopened products in their original condition may be returned within 14 days of delivery.
• Customers are responsible for return shipping costs unless the return is due to our error.

4. Exchange Policy

• Exchanges are available only for defective or incorrect items.
• Contact us within 7 days of delivery to arrange an exchange.
• A replacement will be dispatched once the returned item is received and inspected.

5. Contact Us

For refund or cancellation inquiries, please reach out to us at:
Email: info@leafndroot.com